Frequently Asked Questions

 

CAN I USE MY KOUSa™ CUSHION OUTDOORS?

 
YES, WE NOW OFFER AN ALL SEASON BAG THAT FITS OVER THE CUSHION POCKET TO ALLOW YOU TO USE IT OUTSIDE THE HOUSE WITHOUT FEAR OF STAINING OR DAMAGING IT. IT’S MADE OF WATER AND FIRE RESISTANT FABRIC SO WE RECOMMEND NOT WASHING IT FOR BEST RESULTS. THE BAG CAN BE FOLDED AND HIDDEN WITH THE CUSHION INSERT WHEN NOT IN USE.
 

• CAN I HAVE A CUSTOM MADE KOUSa™ CUSHION MADE WITH MY OWN PERSONAL FABRIC?

YES. PLEASE CONTACT US TO DISCUSS THIS FURTHER.
 

• CAN I HAVE MATCHING CUSHION COVERS WITHOUT THE BLANKETS ATTACHED?

YES. PLEASE CONTACT US TO DISCUSS THE DESIGN YOU WOULD LIKE TO HAVE.
 

• WHAT IS THE COMPANY RETURN POLICY?

WE ARE CONFIDENT YOU’RE GOING TO LOVE YOUR KOUSa™ CUSHION. WE WILL HOWEVER REFUND OR EXCHANGE IT WITHIN 7 DAYS OF PURCHASE, AS LONG AS IT’S IN ITS ORIGINAL PACKAGING AND CONDITION.